Case Study
AI Customer Support
2024
"24/7 Intelligence"
Client
TechStream
Services
- AI-Powered Solutions
Overview
Implementing an intelligent chatbot system to handle Tier 1 support queries automatically.
01
The Challenge
Support teams were overwhelmed with repetitive queries, leading to long response times and low customer satisfaction.
02
The Solution
We fine-tuned a Large Language Model (LLM) on their knowledge base to create a context-aware chatbot. It now resolves 70% of inquiries instantly.
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